Need help? We're a small team and we read every email.
Reach us at support@getmantleapp.com — we typically respond within 48 hours, often the same day.
Email Mantle SupportCommon questions
Where is my data stored?
On your device, in Mantle's private storage area. Nothing is uploaded to a server. Read more in our privacy policy.
What happens if I delete the app?
Everything you've recorded is deleted along with it. Mantle has no cloud backup, so be sure before you uninstall.
Can I export my entries?
Export to a portable, self-contained format is on the roadmap and is one of Mantle's core ideas — the eventual archive your child receives. For the beta, voice and video files live in Mantle's private storage and aren't directly accessible. We're building this thoughtfully.
How do I add another child?
Settings → Children → “+ Add another child.” You can have as many children as you need. Some chapters (your own life story) are shared across all of them; others (like Watching You Grow) are recorded per child.
How do I switch which child I'm recording for?
On the Home tab, tap the FOR [name] ▾ pill near the top. Pick the child you want to record for, and the app re-themes around them.
My recording isn't playing back.
Force-quit and reopen the app. If the file is missing, the entry will show “Media unavailable” — you can delete the orphaned record from the same screen and re-record.
I gave the app camera/microphone access by mistake — or I want to revoke it.
Open the iPhone Settings app → scroll to Mantle → toggle individual permissions. The app will request them again on the next capture attempt.
I have a feature request, or something feels off.
Please email us. Beta testers are shaping what ships at launch — your input goes directly into the next build.
For anything else
Email support@getmantleapp.com. We're glad you're here.